_ RESUME
Learn about my skills and experience
Content Creator - Daniel Baker Media
May 2015 - Present
● Promotes client products and services by creating and publishing multimedia content driven by market research and digital analytics.
● Customer content collectively generated 20,000 impressions across Facebook, Twitter, YouTube, Instagram, LinkedIn, and other social media platforms.
Technical Support Representative - CMMS Data Group
Jan 2021 - Present
● Communicates with customers via chat, phone, and email to analyze complex problems and identify simple solutions quickly and efficiently.
● Checks API calls, examined error codes, identified bugs, conducted screen shares, submitted enhancement requests, sent formatted emails, collaborated with coworkers.
● Utilizes Salesforce CRM, SnapEngage live-chat, and Microsoft Teams to record and manage detailed interactions with end-users. 98% customer satisfaction score and 10 second average response time.
Singer, Guitarist, Songwriter - Trident Deep
Aug 2011 - Present
● Has written and recorded over fifty songs for Trident Deep. Past projects include Wheel of Giants and Hour Oblivion.
● Has recorded, mixed, mastered, and distributed compositions on Spotify, Apple Music, Soundcloud, and Bandcamp.
● Has performed for thousands of people at venues like House Of Blues, the Red Line Tap, Uncommon Ground, the Subterranean, Silvie's, and the Gallery Cabaret.
Content Creator - CMMS Data Group
Apr 2019 - Jan 2021 · 1 yrs 10 mos
● Metric driven content calendar promoted brand awareness and customer education, drove purchases of company offerings and turned the marketing department into a profit center.
● Used WordPress CMS to develop fifty pages for the company’s new website. Published twenty industry specific and style guide formatted content pieces written with SEO keyword research in mind.