_ BIOGRAPHY
I’m Daniel Baker and I am a Content Creator for the 21st Century
Hello there!
My name is Daniel Baker. I graduated from the University of Illinois at Urbana–Champaign with a Bachelor’s degree in Journalism. After working at an NPR member station back in Urbana, I pivoted into Marketing and worked at CMMS Data Group as a content creator.
Now, I am using my marketing skills to create data-driven content for Youtube channels, rock bands, and other small business owners. My goal is to help my diverse clientele market their products and services with a creative and socially conscious edge.
Please make yourself at home! And, if you are in need of a burgeoning freelancer, don’t hesitate to reach out! I would love to hear about your project! Just let me know what your goals are so we can come up with a game plan and a quote tailored to your needs.
_ RESUME
Learn about my skills and experience
Content Creator - Daniel Baker Media
May 2015 - Present
● Promotes client products and services by creating and publishing multimedia content driven by market research and digital analytics.
● Customer content collectively generated 20,000 impressions across Facebook, Twitter, YouTube, Instagram, LinkedIn, and other social media platforms.
Technical Support Representative - CMMS Data Group
Jan 2021 - Present
● Communicates with customers via chat, phone, and email to analyze complex problems and identify simple solutions quickly and efficiently.
● Checks API calls, examined error codes, identified bugs, conducted screen shares, submitted enhancement requests, sent formatted emails, collaborated with coworkers.
● Utilizes Salesforce CRM, SnapEngage live-chat, and Microsoft Teams to record and manage detailed interactions with end-users. 98% customer satisfaction score and 10 second average response time.
Singer, Guitarist, Songwriter - Trident Deep
Aug 2011 - Present
● Has written and recorded over fifty songs for Trident Deep. Past projects include Wheel of Giants and Hour Oblivion.
● Has recorded, mixed, mastered, and distributed compositions on Spotify, Apple Music, Soundcloud, and Bandcamp.
● Has performed for thousands of people at venues like House Of Blues, the Red Line Tap, Uncommon Ground, the Subterranean, Silvie's, and the Gallery Cabaret.
Content Creator - CMMS Data Group
Apr 2019 - Jan 2021 · 1 yrs 10 mos
● Metric driven content calendar promoted brand awareness and customer education, drove purchases of company offerings and turned the marketing department into a profit center.
● Used WordPress CMS to develop fifty pages for the company’s new website. Published twenty industry specific and style guide formatted content pieces written with SEO keyword research in mind.